Search Issues (v 2.6)

Owned by Andreas Ebert
Sept 02, 2024
2 min read

 SINCE VERSION 2.0

When your administrator has followed the Administrator's Guide to Display Profile Elements in Issues (v 2.6), you are able to search JIRA issues based on the user profile elements you configured.

We are using standard JIRA functionality for the search. Thus there are some basic principles you should be aware of when searching:

  • You cannot search profile element values if you haven't configured a mapping for that profile element. To set it up, follow the Administrator's Guide to Display Profile Elements in Issues (v 2.6).
  • You are searching the JIRA custom field your Administrator has configured. You are not searching the user profile elements directly. Therefore you have to use the name of the custom field for the search. The name might differ from the name of the user profile element.
  • The value of the custom field is always relative to a reference user field in the ticket. You might get results based on the user profile of the Assignee, the Reporter etc. This too depends on the configuration made by your administrator.

If the search doesn't work as expected, please ask your administrator for details on the configuration so you are aware of the current set-up and how it is supposed to work.

You can find an example below which illustrates the behavior of the search.

Example

Configuration: The user profile element Manager has been mapped to the JIRA custom field Manager of Reporter. As the name suggests, the field Manager of Reporter is set up to display the manager of the reporter in an issue (provided the user profile element Manager has a value). In this examples, the Reporter is the Reference User Field.

Image 1: Relationship between user profile element and JIRA custom field


The manager of the current user is Jane. Therefore if you open an issue where the current user is set as Reporter the field Manager of Reporter will display the value "Jane".

To search for issues with the Manager of Reporter Jane

  1. navigate to the basic search in JIRA
  2. click "More" and search for the field Manager of Reporter
  3. after selecting the field, enter the value "Jane"

You will now see all tickets where the field Manager of Reporter is filled with the value "Jane". This will include tickets where the current user is set as reporter, but it can e.g. also include tickets where colleagues of the current user who also report to Jane are set as reporter.

You can now refine your search by adding values for other JIRA fields, e.g. filtering for a specific project or for tickets with a specific reporter.

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