Synchronization settings
- Andreas Ebert
- Maria Händler
In the Apps admin section, within the User Profiles configuration, on the “Synchronization settings” tab, you can manage which issues should be synchronized with user data coming from Microsoft.
Usually, closed issues don’t need to be synchronized. By not syncing such old issues, the app can focus on more relevant, open or in-progress issues instead. That greatly improves performance, especially for larger Jira instances with many closed issues.
Although Atlassian officially uses field resolution as indicator for an issue being closed or not, we know that customers may use a different indicator in their day-to-day work. We identified that often the status-category is used instead. You can select your preferred indicator for your Jira site:
Syncronization option | Explanation |
|---|---|
all issues except where the resolution field is set | Only issues whose resolution is empty will be synchronized. In JQL that would be: |
all issues except where the status category is set to "Done" | Only issues whose status is in a grey (OPen) or blue (In Progress) category will be synchronized. In JQL that would be: |
all issues | All issues, regardless of status or resolution. |